Shipping information

Goods shipping to the UK (excluding Scottish Highlands and Northern Ireland) will be done on an overnight service, minimum cost charge for this is £12.00. Other shipping costs are as follows:

Next Working Day - £12.00 per consignment.

Next Working Day (AM) - £17.50 per consignment.

Next Working Day (Before 10.30AM) – £22.50 per consignment.

Goods can also be collected from our trade counter at our site in Bilston.

Goods can also be delivered in the locality via our delivery van. Costs vary for this service and can be confirmed by quotation on a case by case basis.

Returns Policy

We want you to be completely satisfied with your purchases. Please let us know if you are unhappy with any aspect of our products or our services, so that we can rectify the situation.

We would like to clarify our returns policy to speed up the process of returns for our customers. Please call us and explain the issue before despatching goods back to us.

Goods returned without prior notification will not be credited as a matter of course. If the goods prove to be inaccurate because of an error by us cross referencing part numbers we will attempt to replace them free of charge, give a refund or credit you in full.

We cannot accept responsibility if we have supplied goods against inaccurate or incomplete information given to us by the customer or end user. Goods may then be returned on a pre-approved basis and a re-handling fee may apply. If the goods are non-stock items purchased specifically or manufactured bespoke, the re-handling fee will vary on a case by case basis but beginning at 25%.

We will always take responsibility for errors made by our staff or suppliers incorrect information.

Please note that we are only able to accept items back that:

  • Have not been used or damaged in any way
  • Are in a re-saleable condition
  • Were originally supplied by Sterling Filtration

Nothing in this Returns Policy affects your statutory rights.